Warranty
Please note that La Voie Lactée, its owner, and its employees cannot be held responsible for the long-term condition of the jewelry, packaging, loss, or theft of any products offered.
No warranty is provided on the jewelry, as its long-term appearance and condition depend on how it is cared for by the customer. With proper care, your keepsake can last for many years.
Each stone is handcrafted and contains your own breast milk or inclusions. As such, no two stones can ever be identical. While we can strive to create a stone similar to a style you admire, every piece will remain unique and may differ slightly from another.
Because breast milk is an organic material, small particles or imperfections may occasionally be visible within the stone. This is completely normal and part of the handmade nature of the piece.
Customers are responsible for providing the correct ring size when placing an order.
Once the breast milk stone has been created for your jewelry, the piece is considered personalized and final and therefore cannot be exchanged.
La Voie Lactée creations may contain small parts that could pose a choking hazard to children. Please keep jewelry out of the reach of children.
If your jewelry arrives with a defect or anomaly, please contact us and be prepared to provide photographs for review.
All of our pieces are handmade. While every effort is made to achieve the highest standards of quality, human error can occur. Should an issue arise, we are committed to working with you to ensure a positive experience.
If you choose to return your ring to us, we strongly recommend shipping it in a box to protect its shape and integrity during transit.
La Voie Lactée is not responsible for rings that become bent or damaged during shipping, whether for returns or when customers choose free stamped shipping without a protective box.
Please note that a waterproof stone should never detach from the jewelry. If this occurs, it may indicate an error during the production process. In this specific circumstance, we will replace the stone entirely at our expense.
Standard stones may detach if they have been exposed to water or prolonged sunlight, as their composition can change over time. For this reason, they are not covered under the same warranty.
You have one (1) year from the date of purchase to send your breast milk and/or inclusions. After this period, your order will be considered closed and completed.
All sales are final. Please ensure that you have made your selection carefully before completing your purchase. No refunds will be issued. A $20 fee will apply to any modifications requested after an order has been placed.
Pricing and Availability Errors
Despite our best efforts, pricing errors may occasionally occur. La Voie Lactée reserves the right to refuse or cancel any order when the displayed price is clearly incorrect, including as a result of typographical, technical, system, or human error.
If an order is canceled for this reason, the customer will be notified as soon as possible and a full refund will be issued using the original method of payment.